When your customer doesn't speak English, do you lose the job?

Most businesses handle it one of three ways: hand the phone to whoever's around, use a translation line and lose ten minutes, or take a message nobody can read back.

FloIQ answers natively.

Spanish. A Spanish-speaking caller reaches an agent who speaks Spanish — properly, with the right register, not translated word-for-word from English. The intake is the same quality your English callers get.

Korean. Same standard. A Korean-speaking caller gets answered in Korean by an agent who handles the conversation start to finish.

And switches when your caller switches. Bilingual callers move between languages mid-sentence — that's normal, not an edge case. The agent follows without dropping the thread or restarting the conversation.

Why it matters more than it sounds: the customer who can't get answered in their language doesn't complain — they call someone who can. You never see the lost job. In a lot of markets that's a meaningful share of the phone.

Every language we offer is validated by a native speaker before it goes live. Machine-accurate isn't the same as sounding right, and sounding wrong costs you the call.

More languages on request — the engine is the same; the language is a configuration.